Service FAQ

Q: How does Centra install windows?
A: Unlike companies who have a one size fits all solution, Centra is one of the few companies that uses three different window installation methods. The window installation method will depend on your home’s exterior siding and the type of frame of your old windows. Centra’s certification as a building envelope contractor ensures that your window installation will not compromise your home in relation to water leaks and cold drafts.

Q: I am worried that window replacement will damage my old stucco exterior? Is there any inside damage?
A: Centra’s wide range of window trims and styles will ensure a finished product that looks “original” versus the “added on” look. With our guaranteed installation technique there is no damage to the exterior of your home. Inside trims are added around the window to ensure a professional and finished look.

Q: Are there any Government Grants available for window replacements?
A: Yes, there is currently one government grant program available. The federal government EcoENERGY RETROFIT INITIATIVE provides rebates for Centra Windows of $30 - $40 each for which you can expect to receive a rebate refund cheque in the mail (testing fees apply.) There is also a Home Renovation Tax Credit which can be a credit up to $1,350 on your 2009 personal income tax return. For more information on these grant programs visit our Grants & Rebates Page.

Q: How long does a typical Centra renovation take?
A: One or two days. Although, larger projects will take longer. Centra can also add a window or door where one does not exist now. Bay and bow window conversions are also another option available.

Q: How much can I expect to save on my heating bill?
A: On average, Centra customers report saving approximately 30% on their home heating costs. The amount you will actually save depends on the condition of your home, scope of improvements and your lifestyle. Centra uses “house as a system” principles when renovating your home ensuring best possible performance of your new products.

Q: What about my home alarm system?
A: Centra will make every effort to reconnect alarm contacts to windows and doors upon completion of your renovation. Generally, we are successful; however, if we are unable for whatever reason we cannot accept responsibility for alarm systems and you will need to contact your alarm system company and arrange for reconnection of contacts.

Contact Centra today to find out more.