Customer Care Agent

Are you detailed, collaborative, confident, outgoing, and customer-focused? We’re looking for a person who is passionate about customer care, has the ability to anticipate people’s needs, and goes above and beyond to support.

What’s the job?

As the Customer Care Agent, you will be responsible for delivering exceptional customer care and setting our outside sales team up for success. You are Centra’s first impressions ambassador with both internal and external customers. You will build relationships with prospective customers and Centra Owners and deliver a positive experience every time.

You will be responsible for managing our outside sales teams' calendars and following up with potential customers. This will include the responsibility of calling potential customers and answering incoming calls. You will be driven by providing the best customer service and supporting the success of our sales team with immaculate data entry and optimized efficient scheduling.

Core Accountabilities Include:

  • Ensure Centra’s CRM database is correctly updated daily and your data entry is immaculate
  • You gather high value information for our outside sales team through your conversational skills with our customers over the phone
  • Follow up diligently with leads and customers
  • Monitor all website leads and incoming inbox/phone leads ensuring that every enquiry is followed up with a quick turnaround during business hours
  • Constant communication with Outside Sales to ensure strong relationships and supporting our success together
  • Regular brainstorming within the team on how to overcome objections and how we can provide the best customer experience in the industry
  • Administrative duties as required

Some qualities to help you excel in this role:

  • Passionate about Customer Care
  • Extremely Detail Oriented – accurate data entry is a huge part of this position
  • Personable – a people person who shines over the phone
  • Possesses Entrepreneurial Spirit – growth is top of mind
  • Flexible – welcomes change and adjusts accordingly
  • Multi-tasker – juggles multiple jobs while staying organized

What we offer:

  • Employee Ownership – no single person, family, or third party owns Centra – we’re Employee Owned which means you’re a shareholder and we’re all accountable to one another
  • Share Match Bonus – it works like an RRSP match, ask us more about this exciting bonus
  • Medical, Dental, and Vision Coverage
  • 2 weeks paid vacation
  • Growth and advancement opportunities – we have a culture of promoting from within
  • An award winning company culture – read about our awards below!

Who are we?

OWN IT! It’s on the back of all of our shirts. This is because Centra is 100% employee owned. We believe in owning our actions and promises. We manufacture our own windows (hello, Canadian made!), we install our own products (no third parties here!), and we are experts in building envelope restorations. We’ve been in business for 38 years so we have had a lot of practice at getting it right – and now we have brought that expertise to the Alberta market. In spring of 2022 Centra acquired Supreme Windows based in Calgary. Supreme Windows has over 50 years of experience with manufacturing and installation. Their expertise, along with their values and culture, made this the perfect pairing.

Grow your career with us, an Award Winning Company!

We won the National Award for “Best Managed Companies” in 2022! This award is Canada’s leading business awards program, recognizing excellence in private Canadian-owned companies. Only the best are awarded with this prestigious designation.

We also won the National WaterStone Award for “Canada’s Most Admired Corporate Culture”. This award recognizes best-in-class Canadian organizations for fostering higher performance corporate cultures that help sustain a competitive advantage. We won because of our dedication, work ethic, and commitment to our culture.

Check us out:

Don’t forget to visit us on our website at centra.ca, Facebook under Centra Windows, and Instagram @Centrawindows to find out more about who we are. We want to know what you think and if we’re the right fit for you.

Application

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Files must be less than 5 MB. Allowed file types: txt rtf pdf doc docx odt.

Drag files here or click to upload a single file.

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