Service Technician

Do you have an eye for detail, window installation or construction experience, and great customer service skills? We want to speak with you!

What’s the job?

We make and install the best windows in the industry. We’re so confident in our products and install that we have an amazing warranty. This means we need the best Service Technicians to service our windows and patio doors. Your job will be to to enhance the Centra brand through customer service, representation of brand. This will include effectively reporting your findings in the field to support continuous growth and improvement of our Installation teams.

Core accountabilities include:

  • Attend to appointments in a timely manner, ensuring customers are called if there is a delay in arriving to the service appointment on time
  • Complete services and warranty work in accordance to Centra standards
  • Provide feedback in the form of daily reports, pictures and detailed notes for warranty related items that need to be addressed internally through installations or manufacturing
  • Complete service work in a timely manner with an attitude of optimization understanding that our customers are top priority and the more promptly we can serve them the better they will serve Centra.
  • Ensure customer is always aware of the “next steps” to be taken to ensure their concerns are fully addressed (i.e. return trips, what the resolution will be)
  • Ensure customers have signed off on completed work and job completions are organized and submitted on a daily basis for closing or scheduling return trips

Qualifications:

  • 3+ years of Carpentry experience
  • Window and door installation experience a huge asset
  • Working at heights (fall protection certified)
  • Hardware installation and repair

Who are we?

OWN IT! It’s on the back of all of our shirts. This is because Centra is 100% employee owned. We believe in owning our actions and promises. We manufacture our own windows (hello, Canadian made!), we install our own products (no third parties here!), and we are experts in building envelope restorations. We’ve been in business for 38 years so we have had a lot of practice at getting it right – and now we have brought that expertise to the Alberta market. In spring of 2022 Centra acquired Supreme Windows based in Calgary. Supreme Windows has over 50 years of experience with manufacturing and installation. Their expertise, along with their values and culture, made this the perfect pairing.

Grow your career with us, an Award Winning Company!

We won the National Award for “Best Managed Companies” in 2022! This award is Canada’s leading business awards program, recognizing excellence in private Canadian-owned companies. Only the best are awarded with this prestigious designation.

We also won the National WaterStone Award for “Canada’s Most Admired Corporate Culture”. This award recognizes best-in-class Canadian organizations for fostering higher performance corporate cultures that help sustain a competitive advantage. We won because of our dedication, work ethic, and commitment to our culture.

Check us out:

Don’t forget to visit us on our website at centra.ca, Facebook under Centra Windows, and Instagram @Centrawindows to find out about more about who we are. We want to know what you think and if we’re the right fit for you.

Application

Please upload a Resume (Cover Letter optional).

Files must be less than 5 MB. Allowed file types: txt rtf pdf doc docx odt.

Drag files here or click to upload a single file.

Files must be less than 5 MB. Allowed file types: txt rtf pdf doc docx odt.

Drag files here or click to upload a single file.

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