Customer Experience Agent
Langley, British Columbia
Our Marketing Department is seeking a team player interested in moving into a challenging and rewarding career in professional Customer Care.
What we Offer!
- Rewarding career potential
- Professional development support
- An amazing fun loving values based culture
- A competitive base salary + incentive based commission
What’s the Job?
As a Customer Experience Agent you will be delivering a customer experience that people will remember long after their project is completed. You will represent Centra as a true ambassador and will provide exceptional customer service at all times for both external and internal customers. You will be responsible for all inbound inquiries, providing information over the phone, booking appointments and organizing outside Sales Representatives calendars.
- Dazzle our customers with exceptional service over the phone while booking all inbound inquiries for in home consultations
- Be an ambassador for Centra while working with inbound customers answering and directing all overflow incoming calls
- Provide support to our outside field sales representatives by coordinating and maintaining calendars
- Explain products and services to existing/potential customers and assist them in selecting those best suited for their needs.
- Follow up with potential customers by providing the best customer service with the goal of reviving interest
- Promote teamwork when working with management, all Sales Representatives and administration
- Become a known resource within Centra that employees can utilize for advice in regards to our CRM and Powertrak systems
Does this sound like you?
- Passionate about Customer Care
- Extremely Detailed – accurate data entry is a huge part of this position
- Personable – a people person who shines over the phone
- Has Entrepreneurial Spirit – growth is top of mind
Who are we?
Do you ever wonder what it would be like to be a business owner? Why not Experience the Difference with Centra, we’re 100% Employee Owned! Centra Construction Group, a well-established construction and manufacturing company that has been in business for 35 years, and we’re expanding. Our Windows division manufactures and installs the best high performance vinyl windows and doors in BC. All of our products are proudly manufactured in Langley BC.
As an Owner of Centra you will be devoted to delivering a customer experience that is unmatched. You take pride in everything you do. You care about people, relationships, and giving back to the community. You want to Experience the Difference of being part of an amazing culture that values Teamwork, Excellence, Respect, Safety and Family. If this sounds like you, Centra may be the perfect place to grow your career.
Please forward your resume via email to firstname.lastname@example.org. We would like to thank all candidates for applying, however only those selected for the interview process will be contacted.
We would like to thank all candidates for applying, however only those selected for the interview process will be contacted.