Customer Care Representative
Hey! Does this sound like you?
If you are an amazing, detail oriented, and collaborative individual looking to move into a challenging and rewarding career in Customer Care, we have just the role for you!
Who are we?
OWN IT! It’s on the back of all of our shirts. This is because Centra is 100% Employee Owned and we believe in owning our actions and promises. We manufacture our own windows (hello, Canadian made!), we install our own products (no third parties here!), and we have been in business for over 35 years. We have had a lot of practice getting it right – that’s why we have the best warranty. “Where customers become family” is our slogan – and we mean it.
As a Customer Care Agent you will be delivering a customer experience that people will remember long after their project is completed. You will represent Centra as a true ambassador and will provide exceptional customer service at all times for both external and internal customers. You will be responsible for all inbound inquiries, providing information over the phone, booking appointments and organizing outside Sales Representatives calendars.
- Dazzle our customers with exceptional service over the phone while booking all inbound inquiries for in home consultations
- Be an ambassador for Centra while working with inbound customers answering and directing all overflow incoming calls
- Provide support to our outside field sales representatives by coordinating and maintaining calendars
- Follow up with potential customers by providing the best customer service with the goal of reviving interest
- Passionate about Customer Care
- Extremely Detail Oriented – accurate data entry is a huge part of this position
- Personable – a people person who shines over the phone
- Possesses Entrepreneurial Spirit – growth is top of mind
- Flexible – welcomes change and adjusts accordingly
- Multi-tasker – juggles multiple jobs while staying organized
What we offer!
- Rewarding career potential
- Professional development support
- An amazing fun loving values based culture
- A competitive base salary
Want to set yourself apart?
Write us a cover letter to let us know what unique quality you have that will take our team to the next level!
Check us out:
We would like to thank all candidates for applying, however only those selected for the interview process will be contacted.