• Why is it necessary to create an account on this site?

    We ask that our visitors create an account to enhance their Centra Experience – this allows you to save your projects or start new ones without having to go through the entire customization process again. Think of it as a way to collect inspiration and ideas – just like Pinterest or Houzz.

  • Do you offer volume discounts?

    We definitely do. The more windows that you order, the better your discount will be.

  • Why is it recommended to let Centra do the installation?

    Centra is a building envelope specialist with 30+ years of experience. When we install the windows, it’s a group of Centra installers that’s doing the work, not contractors. The vast majority of window failures occur because of poor installation - for that reason, you would receive a lifetime warranty with your windows – this is a true life-time, so as long as you’re living in the home, you’re 100% covered on the seal, frame, and installation of the windows.

  • What is the difference between Supply Only & Supply and Install?

    SO is short for Supply Only, and that’s when we just supply the windows. S&I is short for Supply and Install, so that would be when we supply and install the windows for you.

  • What is the delay between the purchase and the final installation?

    It depends on the time of the year that you’re purchasing, and the region that you’re in, but it’s normally within 6-8 weeks from the date of purchase.

  • What if my measurement of the windows/patio doors is wrong?

    Not to worry, all orders that we install require a re-measure visit to ensure all of the dimensions are correct, and that you meet all building standards for the locations & usage of that window. You know how the old saying goes “Measure Twice – Cut Once!”

  • How do I do to view/purchase the products not available online?

    If there’s something you want and we don’t have it available on our eCommerce site, you can call us at 1.888.534.3333 and someone would be happy to provide you a quote on whatever you are looking for.

  • Is your entire catalogue available online?

    Actually it isn’t! Because each window we produce is custom we do not have a “traditional’ catalogue. What we are offering online is a selection of our most popular products and variations. Call us at 1-888-534-333 we can help you get what you need.

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