Centra Install Pros vs. Ecoline Windows: Which is Better?

Window replacement involves many considerations, from energy efficiency and performance to local expertise and overall service. Two of the biggest players in the BC market are Centra Install Pros and Ecoline Windows, so how do we stack up? We’ve compiled the facts in one handy guide. Read on to learn more!

Local Expertise & Manufacturing

Centra Install Pros: Originally a BC-based company with over 40 years of experience. We hire local experts who design, manufacture, and install our own energy-efficient windows, specifically crafted for BC’s diverse climates from the island to the interior. Our windows are made in-house right here in BC, tailored with local homeowners in mind, and installed by our own expert teams as opposed to subcontractors.

Ecoline Windows: Founded in 2001 and operating in the region since 2009, Ecoline manufactures its windows in Ontario. While they serve multiple regions across Canada, including Calgary, Edmonton, and Winnipeg, their products are not specifically designed for our unique climate.

Window Warranty

Centra Install Pros: Centra controls the entire process from manufacturing to installation, and this allows us to offer an industry-leading warranty on all Centra-made products. Centra’s warranty covers homeowners for 30 years on the frame, glass, and installation, and it is transferable to a new homeowner for the entire period.

Ecoline Windows: Ecoline offers a 25-year warranty on frames, glass, and installation. This is better than some other window companies and clearer than those who offer ‘lifetime’ warranties – which can mean anything, and sometimes as little as 15 years of coverage.

Customer Service & Reviews

Centra Install Pros Reviews: Our 100% Employee Ownership model means every team member is invested in your satisfaction. Centra is renowned for exceptional customer service and efficient project management, with a focus on both quality and timely completion. We have consistent high ratings and strong customer satisfaction. Our HomeStars rating is 96%, and our A+ BBB rating speaks to our quality and trustworthiness.

Ecoline Windows Reviews: Ecoline has a good reputation. Complaints tend to revolve around slow turnaround times for both quotes and installation, particularly when urgent replacements are needed, though they seem to be working to address these concerns judging by their responses. Ecoline Windows has a respectable 89% rating on HomeStars and an A+ BBB rating.

Window Types & Energy Efficiency

Centra Install Pros: Centra specializes in energy-efficient vinyl windows and we offer a wide range of styles, including custom shapes, casement, sliding, and bay windows. Our high-performance double and triple-pane windows are designed to reduce energy bills and improve home comfort, with options specifically built to handle BC's weather conditions.

Ecoline Windows: Ecoline’s focus is also on vinyl windows, with strengths in triple-pane sliders and other standard styles like bay and bow windows. While Ecoline Windows are energy-efficient, they have not been designed specifically for BC homes and weather.

Product Quality & Performance

Centra Install Pros: Centra uses the same windows in single-family home renovations that we use in large multi-family buildings. This is important as these types of buildings have stricter regulations and are heavily tested for performance. Centra performs at a high level in all aspects of the industry: single-family homes, multifamily buildings, new construction, and renovation.

Ecoline Windows: Ecoline’s focus is solely on single-family home renovation, which does not require the same rigorous testing standards as multifamily projects.

Window Installation

Centra Install Pros: We don’t just manufacture our windows, we also install them with our team of in-house installation professionals. These team members are paid by the hour instead of by the job, meaning they do not rush from one project to the next and take the time needed to get everything right.

Ecoline Windows: Unlike some other companies, Ecoline also uses its own team of in-house installers as opposed to subcontracting the work.

Employee Ownership Advantage

Centra Install Pros: As an Employee Owned company, everyone at Centra is committed to delivering the best service. This ownership model has helped build a team that is personally invested in the success of each project, from first call to install.

Ecoline Windows: Ecoline does not have an Employee Ownership model, which means their service model may be more traditional and less personally invested.

Government Window Rebates

Centra Install Pros: Centra invests heavily in local experts who constantly research building codes and both provincial and federal rebate programs. Our Employee Ownership model also means Centra team members are motivated to provide customers with extra help to ensure their experience is as smooth as possible. Positive reviews often mention the help that the Centra team provides to homeowners as they navigate rebates. Our website also features a rebate calculator to help homeowners determine what they are eligible for.

Ecoline Windows: While Ecoline Windows are manufactured in Ontario, they do have local branches and employees who should be able to help homeowners understand rebates if requested. Their website also features a rebate calculator.

Why Choose Centra Install Pros Over Ecoline Windows?

With Centra, you get a local company that knows BC’s climate, offers a 30-year warranty, and provides a smooth, timely customer experience backed by decades of expertise. When you choose Centra, you're not just choosing new windows – you’re choosing to support local, to partner with BC experts, and to get the peace of mind you deserve from an exceptional warranty. Reach out today for your free quote!