Customer Care Representative

Calling all individuals who love customer care and detailed data entry – we have the job for you!

If you are an amazing, detail oriented, and collaborative individual looking to move into a challenging and rewarding career in Customer Care, we have just the role for you!

The opportunity you don’t want to miss:

As a Customer Care Representative you will be delivering a customer experience that people will remember long after their project is completed. You will represent Centra as a true ambassador and will provide exceptional customer service at all times for both external and internal customers. You will be responsible for all inbound inquiries, providing information over the phone, booking appointments and organizing outside Sales Representatives calendars.

  • Dazzle our customers with exceptional service over the phone while booking all inbound inquiries for in home consultations
  • Be an ambassador for Centra while working with inbound customers answering and directing all overflow incoming calls
  • Provide support to our outside field sales representatives by coordinating and maintaining calendars
  • Follow up with potential customers by providing the best customer service with the goal of reviving interest

Some qualities to help you excel in this role:

  • Passionate about Customer Care
  • Extremely Detail Oriented – accurate data entry is a huge part of this position
  • Personable – a people person who shines over the phone
  • Possesses Entrepreneurial Spirit – growth is top of mind
  • Flexible – welcomes change and adjusts accordingly
  • Multi-tasker – juggles multiple jobs while staying organized

 What we offer!

  • Rewarding career potential
  • Professional development support
  • An amazing fun loving values based culture

What are the hours?

  • Full Time Monday to Friday
  • Hours: 8:30am – 5:00pm

Who are we?

OWN IT! It’s on the back of all of our shirts. This is because Centra is 100% Employee Owned and we believe in owning our actions and promises. We manufacture our own windows (hello, Canadian made!), we install our own products (no third parties here!), and we have been in business for over 35 years. We have had a lot of practice getting it right – that’s why we have the best warranty. “Where customers become family” is our slogan – and we mean it.

Grow your career with us, an Award Winning Company!

We won the National Award for “Best Managed Companies” in 2022! This award is Canada’s leading business awards program, recognizing excellence in private Canadian-owned companies. Only the best are awarded with this prestigious designation.

We also won the National WaterStone Award for “Canada’s Most Admired Corporate Culture”. This award recognizes best-in-class Canadian organizations for fostering higher performance corporate cultures that help sustain a competitive advantage. We won because of our dedication, work ethic, and commitment to our culture.

Check us out:

Don’t forget to visit us on our website at centra.ca, Facebook under Centra Windows, and Instagram @Centrawindows to find out about more about who we are. We want to know what you think and if we’re the right fit for you

Application

Please upload a Resume (Cover Letter optional).

Files must be less than 5 MB. Allowed file types: txt rtf pdf doc docx odt.

Drag files here or click to upload a single file.

Files must be less than 5 MB. Allowed file types: txt rtf pdf doc docx odt.

Drag files here or click to upload a single file.

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