If you're the kind of person who thrives under pressure, finds fulfillment in solving real problems for real people, and brings empathy and precision to every customer interaction—this role was made for you.

We’re looking for a Customer Service Administrator in our Supply Only Service & Warranty department who doesn’t just answer calls and emails, but takes ownership of the customer experience at one of the most critical points: after the sale. This role supports our Service Department and plays a key part in delivering on our brand promise. You’ll be the first voice our customers hear when something needs fixing—and the one who ensures it gets done right.

What You’ll Be Doing

• Be the Front Line: Act as the first point of contact for all product, service, and warranty inquiries—via phone and email.
• Process and Coordinate Orders: Accurately process warranty parts orders, prepare shipping invoices, and coordinate deliveries to ensure smooth and timely resolution for the customer.
• Problem-Solve with Care: Troubleshoot issues and guide customers through solutions, especially with parts, damage, or installation questions.
• Communicate with Clarity: Whether over the phone or through email, communicate with professionalism, empathy, and precision. You'll be expected to clearly explain processes, next steps, and timelines—especially in situations where customers may be frustrated or confused. Your tone should reflect calm confidence, ensuring customers feel heard, supported, and reassured that their issue is being handled.
• Support the Team: Cross-train with peers to ensure continuity of service and contribute to a high-functioning, collaborative service environment.
• Spot Trends Early: Flag recurring service issues and warranty trends for the broader team to improve product quality and customer satisfaction.

What We’re Looking For

• 2+ years of experience in a customer-facing or administrative role, ideally in a service, manufacturing, construction, home improvement, or technical product environment
• Strong working knowledge of service coordination, order entry, or warranty processes
• Fluent in English, with exceptional communication skills (both written and verbal); able to clearly explain technical or process-related information to customers
• Proven ability to handle high-volume customer interactions with professionalism and empathy
• Highly organized, accurate, and efficient—especially when managing warranty claims and logistics
• Comfortable navigating internal systems, performing data entry, and using email and scheduling tools
• Bonus if you’ve worked with windows, doors, home building products, or parts-based technical items

The Type of Person Who Thrives in This Role

You’re not just answering phones—you’re balancing urgency with empathy, details with efficiency, and independent thinking with teamwork. You don’t shy away from difficult conversations or technical product questions; instead, you lean in with curiosity and care. You take pride in being a calm, confident voice when things go wrong and a key player when making them right.

Who are we?

OWN IT! That’s more than just a motto at Centra—it’s our way of life. As a 100% employee-owned company, we’re not just working for a paycheck; we’re investing in our future together. With state-of-the-art manufacturing plants in Langley and Calgary, and branches across British Columbia and Alberta, Centra is a leader in high-performance vinyl windows and building envelope restorations. For 39 years, we’ve been perfecting our craft and our culture, earning national acclaim as one of Canada’s Most Admired Corporate Cultures and Best Managed Companies. We’re driven by growth and innovation, powered by our dedicated team. Now is an exciting time to join us as we embark on major expansion plans. At Centra, your career isn’t just a job—it’s an opportunity to OWN your growth, your future, and your impact. Embrace the challenge, shape your success, and OWN IT with Centra!

More about our Award Winning Company!

We won the National Award for “Best Managed Companies” in 2022! This award is Canada’s leading business awards program, recognizing excellence in private Canadian-owned companies. Only the best are awarded with this prestigious designation.

We also won the National WaterStone Award for “Canada’s Most Admired Corporate Culture.” This award recognizes best-in-class Canadian organizations for fostering high-performance corporate cultures that help sustain a competitive advantage. We won because of our dedication, work ethic, and commitment to our culture.

Check us out:

Don’t forget to visit us on our website at centra.ca, Facebook under Centra Windows, and Instagram @Centrawindows to find out more about who we are. We want to know what you think and if we’re the right fit for you.