We have almost four decades of customer service experience, and as a 100% Employee Owned company, our owners are with you every step of the way. We’ve put a lot of time and effort into making sure window replacement projects are as smooth as they can possibly be. Here we will walk you through the customer journey at Centra. By the end, you’ll understand why our customers become part of the Centra Family.
Speak with a Centra Owner
Getting in touch is easy. You can do so through our website, or give us a call on 1-888-534-3333. We’re the window experts and our Customer Care team will be happy to answer any questions you have. Let them know your requirements, and they’ll set up a consultation at a time that is most convenient for you.
We’ll arrive at the agreed-upon time to take a look at the home and discuss how best to meet your needs. Our friendly and respectful Window Estimators are also design consultants and highly knowledgeable, fully-certified Window Geeks. They know everything there is to know about windows and government rebates, and by the time the consultation is over so will you!
Become a Centra Customer
Once you receive your quote you’ll have a great idea of what Centra has to offer. When you know what a difference our high-performance windows will make to your home, comfort, and hydro bills you’ll definitely be ready to join the Centra family! Now things really start to get exciting.
We want to make sure we’re spot on. As our saying goes: Measure twice, cut once. We value care, accuracy, and detail so we’ll be back to re-measure and confirm before we start making your windows. We aren’t willing to cut corners or waste your time by letting mistakes happen so this step is very important to us.
Manufacturing your windows
Production begins at our local Langley facility. Our manufacturing team works with great care and precision to make your custom windows. They will also be tested with our special machinery to ensure they meet our rigorous performance standards. We make sure your windows are ready for anything the weather throws your way.
Your windows are ready to go! As Employee Owners, our install team take great pride in their top-notch customer service, safety standards, and craftsmanship skills. Besides the beautiful new windows, they’ll leave your home just the way they found it. With your new windows and doors installed, you’ll notice the difference right away!
Welcome to the family
And now you’re part of the Centra Family! We’re very happy to have you! We never let family down and our industry-leading warranty means we’ll always be there for you if you need us. Any feedback is greatly appreciated so let us know how we did with our Customer Experience Survey and online reviews!