Watch this step by step guide on how to remove and clean tracks and frames:

To remove track:

• Use your fingers to pull the track back towards you starting on one end and moving towards the other

To remove frame:

• Fully open the window all the way past the top header bump; this bump is for security purposes and ensures the window cannot be opened from the outside
• Use both hands to get a firm grip, push up and carefully pull the bottom out

To clean:

• Use mild soap and water
• Clear any holes as they are there to drain any water

To reinstall parts:

• To reinstall the track, push the edge towards you in first and then push down from one end to the other
• To reinstall the frame, get a good grip and lift the window up past header bump and slowly lower the bottom into place
• The window should slide freely if it is in the correct position